77u77 Privacy Policy

1. Introduction

77u77 is committed to protecting the privacy of all players who use our online casino and sports betting platform. This Privacy Policy describes how 77u77 collects, stores, uses, and discloses information about you when you access or use our website, mobile site, or any related services (collectively referred to as the "Platform"). By registering an account or continuing to use the Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

This Privacy Policy applies to all users of 77u77, including visitors who browse the Platform without registering and registered players who hold an active account. If you do not agree with any part of this Privacy Policy, you must discontinue use of the Platform immediately. For questions about how your data is handled, please contact us via the details provided in Section 16 of this policy.

2. Information We Collect

77u77 collects information in two ways: information you provide directly to us, and information we collect automatically when you use the Platform. The types and volume of data collected depend on how you interact with 77u77 and the services you use.

Information You Provide Directly

Information Collected Automatically

When you access 77u77, our systems automatically collect certain technical and behavioural data, including:

• Device data: device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Network data: IP address, connection type, mobile network operator (e.g. Grameenphone, Banglalink, Robi), and approximate geographic location derived from IP.
• Usage data: pages visited, time spent on each page, navigation paths, features used, and error logs generated during your session.

3. How We Use Your Information

77u77 uses the information we collect for the following purposes. We only use your data where we have a lawful basis to do so — see Section 4 for the legal grounds that apply to each use:

• To create and manage your account, including verifying your identity and age in accordance with our 21+ eligibility requirement.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved payment methods, and to maintain accurate financial records.
• To deliver customer support and respond to queries, complaints, or disputes raised via live chat or email.
• To personalise your experience on the Platform, including displaying content and promotions that are relevant to your gaming activity and preferences.
• To comply with anti-money-laundering (AML) obligations and fraud prevention requirements, including monitoring unusual transaction patterns and reporting to relevant authorities where legally required.
• To monitor and enforce responsible gaming commitments, including applying deposit limits, session time reminders, cooling-off periods, and self-exclusion settings at your request or when triggered by our responsible gaming monitoring tools.
• To improve the Platform's performance, stability, and user experience through analysis of aggregated and anonymised usage data, error logs, and feedback from players.

4. Legal Basis for Processing

77u77 processes personal data only where a lawful basis exists. The following legal grounds apply to the processing activities described in this Privacy Policy:

• Contract performance: processing necessary to fulfil the contract between you and 77u77, including account management, payment processing, and service delivery.
• Legal obligation: processing required to comply with applicable laws, including AML regulations, age verification requirements, and lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: processing for purposes that are reasonably necessary to operate and improve the Platform, prevent fraud, maintain security, and provide customer support — where these interests do not override your fundamental rights.
• Consent: where you have given explicit consent to a specific processing activity, such as receiving promotional communications. You may withdraw consent at any time by contacting customer support.

5. How We Share Your Information

77u77 does not sell, rent, or trade your personal data. We may share your information with third parties only in the limited circumstances described below:

Service Providers

We share data with carefully selected third-party service providers who perform functions on our behalf, including payment processing partners (bKash, Nagad, Rocket, Upay), identity verification providers, game software providers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and others), IT infrastructure and hosting providers, and customer support platform operators. These providers are contractually required to process your data only for the purposes we specify and to maintain appropriate security standards. They are not permitted to use your data for their own marketing or any other purpose.

Legal and Regulatory Disclosure

77u77 may be required to disclose personal data to government agencies, regulatory bodies, law enforcement authorities, or financial intelligence units where required by applicable law, court order, or lawful authority. Such disclosures will be limited to the minimum data necessary to satisfy the legal requirement. 77u77 will inform you of any such disclosure where legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, asset sale, or other corporate transaction involving 77u77, personal data held by 77u77 may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any material changes to the way your data is processed as a result of the transaction.

6. Payment Data and Financial Security

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, the transaction is processed directly through the payment provider's own secure infrastructure. 77u77 does not store your full mobile wallet credentials or payment authorisation codes. We retain only the minimum transaction reference data required to reconcile your account balance, confirm payment, and resolve disputes — specifically, the partial wallet identifier (last 4 digits), transaction reference number, amount, date, and status.

All financial data retained by 77u77 is encrypted at rest and in transit using SSL/TLS protocols. Access to financial records is restricted to authorised personnel only and is subject to internal audit controls. If you suspect any unauthorised transaction on your 77u77 account, you must contact customer support immediately via live chat.

7. Cookies and Tracking Technologies

77u77 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device that help us recognise you between sessions, maintain your login state, and understand how the Platform is used. The types of cookies used by 77u77 include:

• Essential cookies: required for the Platform to function correctly. These include session authentication cookies, security tokens, and region-detection cookies. You cannot opt out of essential cookies as they are necessary for the service to work.
• Analytics cookies: used to collect anonymised data about how players navigate the Platform, which pages are most visited, and where errors occur. This data is used exclusively to improve the Platform and is never linked back to an individual player's identity.
• Preference cookies: store your Platform preferences such as language selection and display settings so they are retained between visits.

You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For mobile browsers, cookie settings are typically available in the browser's privacy or settings menu. Continuing to use the Platform after being notified of our cookie practices constitutes acceptance of those practices.

8. Data Retention

77u77 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, subject to the following retention periods: active account data is retained for the duration of your account plus 5 years after account closure; transaction and financial records are retained for 7 years from the date of each transaction to comply with financial record-keeping obligations; identity verification documents (KYC) are retained for 5 years after account closure; support communications are retained for 2 years from the date of the relevant interaction.

When personal data is no longer required for any of the purposes listed above and no legal retention obligation applies, 77u77 will securely delete or anonymise that data so that it can no longer be linked to an identifiable individual. If you request deletion of your data and a legal retention obligation prevents immediate deletion, 77u77 will inform you of the retention period that applies and restrict all other processing of that data in the interim.

9. Your Privacy Rights

As a user of 77u77, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 77u77 support team via live chat or by writing to [email protected]. We will respond to all verified requests within 30 days.

Please note that certain rights may be limited where 77u77 is required by law to retain or continue processing your data, or where exercising a right would adversely affect the rights and freedoms of others. 77u77 will always explain the reason if a request cannot be fulfilled in full.

10. Data Security

77u77 implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encryption of sensitive data at rest, access controls and role-based permissions for internal systems, regular security assessments, and staff training on data protection and information security.

While 77u77 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that affects your personal data and poses a risk to your rights, 77u77 will notify you without undue delay and take immediate steps to contain the breach and minimise any harm. You should always use a strong, unique password for your 77u77 account and log out after each session to minimise the risk of unauthorised access from your end.

11. Children's Privacy

77u77 is strictly an adults-only platform. Our services are not directed at, and must not be used by, any person under the age of 21. 77u77 does not knowingly collect or process personal data relating to individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered with 77u77, please contact us immediately via live chat so we can investigate and act promptly.

12. Third-Party Links

The 77u77 Platform may contain references to game providers, payment partners, and other third-party services. Any interaction you have with those third-party services is governed by their own privacy policies, which are entirely separate from this Privacy Policy. 77u77 is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policy of any third-party service before providing them with personal information.

13. Changes to This Privacy Policy

77u77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via their registered contact details or by displaying a prominent notice on the Platform at least 7 days before the changes take effect. The "Last updated" date at the top of this policy indicates when it was most recently revised.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must cease using the Platform and may request account closure by contacting customer support via live chat.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77u77 handles your personal data, please contact our support team at any time via live chat on the Platform, or write to us at: [email protected] — this address is displayed as plain text and is for written correspondence only. Our support team is available 24/7 in Bangla and English and will respond to all privacy-related requests within 30 days.